To considerate and
respectful care
To be treated with
dignity
To health care that is
accessible and meets professional standards, regardless of the
setting
To appropriate privacy
during examinations and treatments
To coordination and
continuity of care
To expect that all
communications and records pertaining to his/her care will be
confidential
To have the
opportunity to approve or refuse release of records
To informed
participation in all decisions involving their health care
To information
regarding time and services available as well as information
regarding after hours and emergency care
To information about
the names, qualifications and titles of personnel responsible for
providing their health care
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To
refuse treatment to the extent permitted by law; to be informed of
the medical consequences of his/her action
To
be aware of means for expressing dissatisfaction with services and
to make recommendations for improvement