- Announce and advertise meeting schedule.
- Develop an agenda and review it with your advisor prior to the meeting.
- Publish the agenda in advance.
- Start meetings on time.
- Conduct one item of business at a time.
- Remember that participation is both a right and a responsibility.
- Encourage discussion and initiate ideas.
- Assign follow up actions and responsibilities after each meeting or during the meeting if the instructions are short.
- Summarize accomplishments.
- Try to limit meetings to one hour.
- Replace members who do not produce; But, do so only after every alternative has been exhausted.
| When you talk, you can only say something that you already know.
When you listen, you may learn what someone else knows. Thomas Drier |
General Agenda and Minutes Form - examples are included
"The primary role of facilitators is to create an environment that allows group members to learn easily."
(Stewart, 1991 as cited in Komives, Woodward & Associates, Student Services, A Handbook for the Profession, 1996)
Roles of a Facilitator |
Pay Attention to the Nonverbals |
|
When
leading a group discussion, you must attend to much more than just the
verbal exchange that happens between members. Things to observe
include:
|
IF THIS HAPPENS: |
FACILITATOR RESPONSES: |
| 1) Interrupting: jumping in | 1) Remember what we said about one person speaking at a time and listening when another person is talking. |
| 2) Two people talking at once | 2) "Can we hear from Mary, and then John?" |
| 3) No response to idea offered | 3) "Does anyone want to add anything? Then wait for a response. If no one responds, share one of your thoughts and then ask again." |
| 4) One person "wiping out" another's idea and becoming judgmental | 4) "Each person experiences things differently and has different value systems, it´s important to respect one another even if you see things differently. |
| 5) Strong feeling expressed, especially negative | 5) "It sounds as if you feel strongly about that and that's O.K." or "I'm glad to know how strongly you feel about that." |
| 6) Member remains silent throughout session | 6) "You've been listening intently; is there anything you'd like to add?" |
| 7) Repetition of same ideas | 7) Summarize main points expressed by person: "That's helpful: maybe we could hear from someone else." |
| 8) Several different opinions expressed | 8) "If I've heard everyone correctly, it sounds as if there are two or three different opinions being expressed." Summarize them. |
| 9) Wandering from topic under discussion | 9) "To bring ourselves back to the topic, we began discussing…." |
| 10) One dominant person | 10) "I understand that you feel strongly about . . .Can we hear from other people?" |
Your role during a group discussion is to facilitate the flow of comments from participants. Although it is not necessary to interject your comments after each participant speaks, periodically assisting the group with their contributions can be helpful. Here is a facilitation menu to use as you lead group discussions.
| 1. Paraphrase | To validate the speaker. To summarize what has been said. |
| 2. Check for meaning | Check for understanding of a participant"s statement or ask the participant to clarify what he/she is saying. (Ex. I´m not sure that I understand exactly what you meant. Could you run it by us again?) |
| 3. Give Positive Feedback | Compliment an interesting or insightful comment. (Ex. That"s a good point. I"m glad that you brought that to our attention.) |
| 4. Expand | Elaborate on a participant"s contribution to the discussion with examples, or suggest a new way to view the problem. (Ex. I see where you were coming from. Here is my take on the situation.) |
| 5. Increase the pace | Energize a discussion by quickening the pace, using humor, or, if necessary, prodding the group for more contributions. |
| 6. Devils Advocate | Disagree (gently) with a participant"s comments to stimulate further discussion. (Ex. I can see where you are coming from, but I"m not sure that what you are describing is always the case. Has anyone else had an experience that is different from Jim"s?) |
| 7. Relieve Tension | Mediate differences of opinion between participants and relieve any tensions that may be brewing. (Ex. I think that Susan and Mary are not really disagreeing with each other but are just bringing out two different sides of this issue.) |
| 8. Consolidate | Pull ideas together by showing their relationship to each other. (Ex. Our discussion seems to focus around this theme.) |
| 9. Change the group process | Alter the method for obtaining participation. (Ex. Break into smaller groups.) |
This material is adapted from the book "101 Ways to Make Meetings Active."
Active meetings cannot occur without the involvement of participants. There are a variety of ways to structure discussion and to obtain responses from participants during a meeting. Some methods are especially suitable when time is limited or participation needs to be coaxed. For example, you might use subgroup discussion and then invite a spokesperson from each subgroup to serve on a panel.
| 1. Open Discussion | Use to welcome
comments from anyone in the group.
|
| 2. Subgroup Discussion | Use subgroups when you
have sufficient time for discussion.
|
| 3. Partners | Use partners when you want
to involve everybody, but do not have enough time for subgroup discussion.
|
| 4. Response Cards | Use response cards to save
time or to provide anonymity for personally threatening self-disclosures.
|
| 5. Polling | Use to gather responses
from a large group quickly.
|
| 6. Go-Arounds | Use go-arounds when you
want to obtain something quickly from each participant. [Ex. Sentence
stems (for example, "One idea to raise money is.")]
|
| 7. Calling on the Next Speaker | Use this method when you
are sure there is a lot of interest in the discussion or activity.
|
| 8. Panels | Use panels when time permits
to generate a focused exchange of ideas. Rotate panelists to increase
participation.
|
| 9. Fishbowl | Use fishbowls to help bring
focus to large-group discussions.
|
| 10. Games | Use an enjoyable activity or a quiz game to elicit participants´ ideas, opinions, and knowledge. |
This material is adapted from the book "101 Ways to Make Meetings Active."

