Help Desk - Student Information

Help Desk staff will assist students with downloading, installing and running anti-virus and anti-spyware software and other system utilities. You will be asked to sign a disclaimer before any support is provided on your personal laptop. If we cannot help, you will be referred to a local professional. We are not a service center.

Equipment Information

The following represents the Office of Information Technology's hardware and software recommendations:

• 4 GB of RAM
• 150+ GB hard drive
• 1 GB Ethernet
• Wireless N/G/B
• Windows 7 or Mac OS X
• Office 2010

Apple and Dell offer educational pricing for Marywood students. Also, the School of Architecture's Dell site contains recommended laptops for sophomores.

Free Utilities Software

Download the following free software to remove viruses and spyware and to keep your PC running smoothly.

AVG Anti-Virus
Microsoft Security Essentials
Malwarebytes Anti-Malware
Ad-Aware
Spybot
CCleaner

Office 2010 Discounts

You can purchase a copy of Office 2010 starting at $79.95 (Student ID required) from journeyEd.com.

Personal Routers

Although discouraged, any student who intends to hook up a personal router in their room MUST register the device by contacting the Help Desk. Failure to register a router will result in Internet access being disabled for an entire building.

The student will completely fill out a Router Registration Form and hand it in (in person) to the Help Desk (main floor of the Library).

Information needed:

1. Name of Student
2. Building
3. Room Number
4. Device ID-MAC Address (found on bottom of router, 8 digits/letters)

Make sure to:

• Plug into Internet/WAN jack ONLY
• Secure the router with a password (Most routers will walk you through the steps at http://192.168.1.1)

E-mail

Your e-mail username (some form of your name before the "@" sign) and password is used to access e-mail, the library's databases, and the wireless networks on campus. If you change your password in Gmail, you must still use the original password to access the databases and wireless networks.

If you forget your e-mail password you must contact the Registrar's Office. Please be prepared to show your Marywood ID. You may also fax this request to (570) 961-4758.

To set up Marywood email (a Google Apps account) on a smart phone, configure the account using the phone's built-in Gmail setting. Make sure to enable IMAP in the Gmail account setting. You can also download the Gmail Mobile App.

Equipment Authorization Form

Need a piece of equipment for a class project? In order for students to sign out equipment, they must fill out the Equipment Authorization Form and have a faculty person sign for them.