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Help Desk - Student Information

Help Desk staff will assist students with downloading, installing and running anti-virus and anti-spyware software and other system utilities. You will be asked to sign a disclaimer before any support is provided on your personal laptop. If we cannot help, you will be referred to a local professional. We are not a service center.

Equipment Information

The following represents the Office of Information Technology's minimum hardware and software recommendations:

  • 4 GB of RAM
  • 150+ GB hard drive
  • 1 GB Ethernet
  • Wireless N/G/B
  • Windows 7/8 or Mac OS X
  • Office 2010/2013


Apple and Dell offer educational pricing for Marywood students. Also, the School of Architecture's Dell site contains recommended laptops for their majors.

Free Utilities Software

Download the following free software to remove viruses and spyware and to keep your PC running smoothly.

AVG Anti-Virus
Microsoft Security Essentials
Malwarebytes Anti-Malware
Ad-Aware
Spybot
CCleaner

Software Discounts

Purchase discounted copies of Microsoft Office and other applications (Student ID required) from journeyEd.com.

E-mail

Your e-mail username (some form of your name before the "@" sign) and password is used to access e-mail, the library's databases, and the wireless networks on campus. If you change your password in Gmail, you must still use the original password to access the databases and wireless networks.

If you forget your e-mail password you must contact the Registrar's Office. Please be prepared to show your Marywood ID. You may also fax this request to (570) 961-4758.

To set up Marywood email (a Google Apps account) on a smart phone, configure the account using the phone's built-in Gmail setting. Make sure to enable IMAP in the Gmail account setting. You can also download the Gmail Mobile App.

 

Equipment Authorization Form

Need a piece of equipment for a class project? In order for students to sign out equipment, they must fill out the Equipment Authorization Form and have a faculty person sign for them.


The Marywood University Help Desk is located on the main floor of the Library
Contact us:   helpdesk@marywood.edu    ~~    (570) 340-6070